Dual-agent console · Sat, Sep 5, 9:14 PM CDT
Dispatch bench
Inbound booked jobs call on-call lead tech Ray Castellano for a verbal ETA. Truck stock for a 2019 gas furnace no-heat: igniter, flame sensor, run capacitor.
On-call Ray CastellanoAfter hours
- 01 Inbound
- 02 Webhooks
- 03 Outbound
- 04 Confirmed
Inbound · homeowner
Carla Morales · 512-555-0142
Waiting for Carla.
Tool trace
Retell-shaped /api/functions
No tools yet.
Outbound · on-call tech
Ray Castellano · 512-555-0101
Outbound idle until the inbound job is booked.
Job card
Filling from tools
- Customer
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- Phone
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- Address
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- ZIP
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- Member
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- Issue
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- Urgency
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- Slot
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- Fee
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- Job
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- Tech
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- ETA
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- Status
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- Parts
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